While very rare (less than 1% chance), sometimes unfortunate things could happen to your package while en route, such as being stopped by customs. However, most of such issues can be solved very easily. For example, if your package is stopped by customs, 99.9% all they want is a proof of payment. Therefore, we provide this insurance service to save you a headache. With the insurance service, we help you make sure that you receive your package (such as help you send the proof of payment documents etc). Moreover, if the items are seized by customs (for example) regardless of how much we try, we can ship you the item(s) one more time for free. However, insurance is valid only if all parties cooperate, because if your package is, for example, stopped by customs, but you don’t follow up or try to contact them, the package will be destroyed, and thus we require you to cooperate with us to make sure that we first try to get you your items, which as I previously said works 99.9% of the time. Moreover, insurance is not responsible for customs import fees etc. While we try to make you pay nothing by declaring a suitable amount etc, we cannot always guarantee that you will never pay anything, but it still works most of the time. Even if you have to pay, it will unlikely be over $20. The insurance is $10/item.
